Terms and Conditions
These Terms and Conditions set out our obligations to you and your commitments to us when you book arrangements through us and these together with the booking confirmation letter form the entire contract between us and you. In the following terms & conditions, “TGN”, “We”, “Our” and “Us” refers to T.G.N Entertainment Ltd (sole rights to eventhuse.co.uk). The words “You” and “Your” means all persons and/or any persons named on the booking including anyone added or substituted at a later date, and/or the person who has signed the booking form (hereinafter the ‘Contact Person)’and includes all the people on whose behalf it has been signed. It is assumed that the Contact Person is the main contact and/or representative and/or agent for the group and that all correspondence between You and Us will take place between the Contact Person and Us. The word “Supplier” or “Activity Provider” means the company or person handling or providing the activity or service. Reference to the “Website” in these terms & conditions shall mean the website operated by us at www.eventhuse.co.uk
T.G.N ENTERTAINMENT LTD
T.G.N ENTERTAINMENT LTD is a company incorporated and registered in the Republic of Cyprus with registration number HE299649. TGN through the Website sources and/or promotes and/or sells entertainment packages (hereinafter the ‘Services’) which are offered to you by third parties and acts as an intermediary for the booking of the Services by visitors to the Website. The Suppliers of the Services are not agents and/or representatives of TGN and TGN is not responsible and cannot be held liable for any disputes and/or claims arising in connection with the provision of the Services, unless such dispute and/or claim can be proven to have arisen due to the negligence and/or actions and/or omissions of TGN and/or its employees. TGN promises to use all reasonable skill and care in selecting the Suppliers which are featured on the Website. For clarity purposes, TGN through the Website only offers a medium through which the Services are booked and is not directly involved in the provision of the Services, for which you and the Supplier will be bound by the Supplier’s own terms and conditions. TGN has no responsibility to inform you of the terms and conditions of the Suppliers and accepts no responsibility if these are not provided to you prior to the commencement of the activity provided by the Supplier.
When making a booking with us, you must send us details of your group numbers, dates and required activities. Once we receive these details we will provide you with a quote for the requested Services and will ask you to pay the required deposit. Your contract with TGN shall not come into existence until we issue you with our confirmation e-mail or invoice that confirms the receipt of your deposit. By making a booking with us, it is assumed that these terms & conditions have been read and understood and that you accept them without qualifications or limitations. The Contact Person has the responsibility for making all parties in your group aware of these terms and conditions. In the event that you have any queries regarding the meaning or effect of any of these terms & conditions then these must be raised with us via email prior to booking. Furthermore, in the event that the confirmation email or invoice appears to be incorrect or incomplete, the Contact Person must notify us within 24 hours. Whilst we will try to correct any inaccuracies even if they are notified to us after 24 hours have passed, failure to notify us within the above stated deadline may result in us not providing you with the Services which you have requested for which we do not accept any liability.
A non-refundable deposit is payable at the time of booking. A deposit of 25% of the total cost of the booking is required. Reservations cannot be confirmed until receipt of this deposit. If the deposit is not paid in time it may not be possible to proceed with your selected itinerary. Once we have confirmed the booking to you and we have either received full payment or payment of a deposit, confirmation of reservation will be forwarded to you. Once bookings have been confirmed, we charge a cancellation fee equal to the 25% deposit for each person cancelling. Payment can only be made by the Contact Person, or someone nominated by the group for the purpose of making the payment to us. Individual payments cannot be accepted. In the event that you do not pay for the Services specified within the time limits specified by us, we reserve the right to cancel your booking on your behalf, or not to confirm the final booking with the Supplier, in either case without further notification to you. If this occurs then the initial deposit will not be refundable.
The balance payable for the Services confirmed will be stated at the time of booking and payable at least 3 weeks before the date of the first activity booked. In the event that the final payment has not been paid within this time frame then the full deposit will be kept, and the Services which had been booked will be cancelled, without further notice given to you. All payments made by credit card will incur a surcharge of 2% of the transaction value; there are no additional charges for payments by debit card.
We will quote the price for your selected itinerary at the time you make your reservation. Once you have paid your deposit and received our confirmation, the price of your itinerary arrangements is fully guaranteed and final, and will not be subject to any change.
CHANGES MADE BY YOU
Changes made prior to the confirmation of payment of the deposit shall be subject to no charges. Please note that after the changes are applied to your booking, your quoted price will be recalculated based on the changes applied. If, after our confirmation invoice has been issued, you wish to alter your itinerary arrangements in any way we will do our best to help, providing that we receive written notification by way of email from the Contact Person no less than 3 weeks before the commencement of the first activity. Also note that if the number of persons in a booking changes, the prices will be recalculated on the basis of the amended group size. If your activities change, your total price will be recalculated based on current prices on our Website on the date your changes are confirmed.
CANCELLATION BY YOU
You may cancel your booking at any time. Written notification and confirmation via email from the Contact Person must be received by us. Since we may incur administrative costs in cancelling your booking, you will be required to pay the following applicable cancellation fees: – Cancellations prior to confirmation of payment of deposit shall be subject to no charges. – Cancellations made after the payment of the deposit but more than 3 weeks before the commencement of the first activity – the entire deposit will be kept. – Cancellations made within 3 weeks of commencement of the first activity – You will incur a cancellation charge of 100% of the total cost per person. Where possible we will endeavor to accommodate any reasonable request to change or amend any part of your booking but do not have an obligation to do so.
CHANGES MADE BY US
Although it is unlikely that we will need to make changes or cancellations we reserve the right to do so at any time. Most of these changes will be minor and due to circumstances beyond our control. We shall inform you of such changes as soon as possible and offer an alternative of a comparable standard, if available. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. Very rarely, we may, due to circumstances beyond our control be forced change or terminate any part or all of your booking either immediately before or after departure. If this situation does occur we will not make any refunds unless we obtain refunds from our Suppliers, and will not be liable to pay any compensation and/or any costs or expenses you incur as a result.
MINIMUM GROUP NUMBERS
Unfortunately, some of the activities provided on our Website can only be booked if the group consists of a minimum number of persons. These minimum numbers are indicated on the Website. In the event of a booking for such activities for a group of fewer people than indicated, then the total price for this activity will be the total for the minimum number of persons indicated on the Website.
When you book with us, you accept responsibility for any damage and/or loss caused by you or any member of your group to the Supplier. Full payment for any such damage or loss must be paid directly to the Supplier, as soon as this is demanded. If you fail to do so, you accept to settle any claims subsequently made against us as well as any other costs incurred by us in relation to these claims, including but not limited to, travelling and legal costs which arise in relation to your actions. Nothing in this clause restricts us from seeking damages against you in the event that you cause any damage and/or loss as explained above. We expect our clients to have consideration for other people. If, in our reasonable opinion, or in the opinion of any of our Suppliers or any other person of authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without your prior notice, to terminate the booking of the person(s) concerned and cancel any other planned activities. In this situation, the person(s) concerned will be required to leave and/or abstain from the remainder of the Service, and we will have no further responsibility toward such person(s). In the event of the above, no refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
We only accept responsibility for the acts and/or omissions of our employees and/or agents. Suppliers, i.e. those providing the Services are not considered as employees or agents of T.G.N. In all cases, you must first seek compensation and/or damages from the Supplier (Activity provider). Our liability in all cases shall be limited to a maximum of the price of your itinerary arrangements. We accept no liability for any accident and/or other event that occurs while any of your group is under the influence of alcohol or mind altering drugs, whether legal or illegal, and accept no liability in the event that the claim has arisen due to the actions of a third party unconnected to the provision of the Services.
Some of the Services promoted on the Website can be strenuous. It is the Contact Persons responsibility to ensure that all of the group participants in these activities have the levels of health and fitness required in order to be able to participate in such activities. The Contact Person further warrants to us and the Suppliers that all of the persons in the group participating in any activity have the necessary levels of health and fitness in order to be able to participate in the chosen activities. In some cases persons in your group may have to sign disclaimer forms before commencing certain activities.
PERSONAL INJURY UNCONNECTED WITH YOUR BOOKED ITINERARY ARRANGEMENTS
If you, or any member of you party, suffer death, illness, or injury whilst overseas arising out of an activity which does not form part of your package itinerary arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance to help you in resolving any claim which you may have against a third party, provided we are advised of the incident within 90 days of its occurrence.
It is your responsibility to arrive at all departure or pick-up points at the time specified in the itineraries supplied by TGN. We will not accept responsibility for the consequences of late or non-arrival as specified above and no money will be refunded if you miss any part of your weekend as a result.
We regret to inform that we cannot accept liability or pay compensation and/or damages where the performance or prompt performance of the Services is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these booking conditions, “force majeure” means any event, which we or the Supplier of the Service(s) in question could not, even with all due care, foresee or avoid. Such events may include but are not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside of our control.
Information about you and members of your group, including your names and contact details may be collected from you, as this may be required in order to make a booking. TGN will not disclose such information to any parties not connected with the provision of the Services however may disclose the information to the Suppliers in order to successfully make the bookings.
We both agree that the contract between us shall be governed by and construed in all aspects in accordance with the laws of the Republic of Cyprus and the relevant Courts of the Republic of Cyprus shall have exclusive jurisdiction in all matters relating to the contract between us.